Support

Frequently Asked Questions

Installation & Update

1. What are the technical requirements (MS Windows & Mac OSX)?

  • CPU: IA-32 (Pentium Pro and above) or compatible.
  • RAM: Minimum 1GB (2GB preferred).
  • Disk: Installation 50MB; runtime consumption depends on the amount of data to process.
  • Display: Minimum resolution 1280x1024 pixels.
  • Operating System: Windows 2000 Professional (SP4), Windows 2000 Server (SP4), Windows XP Professional (SP1 and SP2), Windows Server 2003, Windows Server 2008, Windows Vista, Windows 7, Mac OSX (from 10.5.2).

2. How can I check for software updates?

  • Select UpdateChecker from the About menu.

3. What types of software updates are available?

  • Updates: Indicated by the first digit of the version number, before the decimal point; e.g. 2 in version 2.86.
  • Service Packs: A collection of patches, typically indicated by the first digit after the decimal point; e.g. 8 in version 2.86.
  • Quick Patches: A solution to a single problem, typically indicated by the second digit after the decimal point; e.g. 6 in version 2.86.
  • Security Fixes: A correction of bugs related to databases access security.

4. How are software updates applied?

  • QueryAdvisor should generally update smoothly into your system.
  • Download the update and start the installation.
  • New configuration files will always use the same format as the old ones so your files will not become invalid or incompatible.
  • New features and parameters will be introduced with a default value which you can change after the update.
  • Old parameters will be removed automatically after the update and will be announced with a warning message. Provided the loaded configuration is not saved by you, the changes will not be permanent.
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